This is a great contract opportunity with a large western regional bank.

The ideal candidate for this position will have the skills and experience necessary to meet the following job responsibilities:

• Contacts customers via telephone to inform them of delinquency, to determine reason(s) for it, and to obtain commitment to pay, negotiate payment in full or payment arrangements
• Updates customers’ accounts on a computer system
• Adheres to established guidelines when determining appropriate collection remedy
• Develops and works through repayment schedules with various alternatives, in addition to explaining consequences of delinquency, to customer in the attempt of obtaining payments
• Perform skip tracing and due diligence functions to ensure compliance of all Federal Regulations
• Adheres to the Fair Debt Collection Practices Act as well as all bankruptcy laws both state and federal
• May also be considered a field collection job
• Other duties as assigned

Skills:

• Requires High School diploma or equivalent and some experience in collections, customer service, preferably in banking or finance or other directly years related experience
• Basic knowledge of consumer and small business loans, credit cards, overdrafts and collection processes
• Must have excellent customer service skills
• Solid verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times
• Ability and skills to effectively deal with borrowers, attorneys, and third parties while remaining professional at all times to cure a past due account
• Solid follow-up and negotiation skills
• Ability to work independently, prioritize and organize work
• Basic knowledge of regulatory requirements
• Solid math, reading and writing competencies, reasoning and PC skills (i.e. Excel, Word, etc.)